My guest for episode 200 is Paul Spiegelman, author of the book Patients Come Second: Leading Change by Changing the Way You Lead. Today, we're talking about his book and its provocative title - what do you mean patients don't come first? What about this trend for "patient-centered care" (and why wasn't it patient-centered to begin with?).
In the podcast, Paul talks about:
The book's title and how it was meant to be provocative
Why focusing on engaged employees leads to better patient care and more success for the organization
How do we crate engagement?
Why is it important to connect things to purpose and values?
Why is being vulnerable important and why is that the sign of a strong leader?
And more....
Please leave a comment and join the discussion about the podcast by visiting the blog page for this episode at http://www.leanblog.org/200.
For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.
Tuesday, May 27, 2014
Thursday, May 22, 2014
199 - Jeff Gothelf, LeanUX
Joining me for episode #199 is Jeff Gothelf (@jboogie), talking about "Lean UX" or "Lean User Experience," a key method for software development, usually used in conjunction with design thinking, agile development, and Lean Startup business practices. Jeff is author of the book Lean UX: Applying Lean Principles to Improve User Experience and he is Managing Director at Neo, the global product innovation company.
Jeff is teaching a workshop in Austin on June 10 called "Lean UX Bootcamp: Agility through cross-functional collaboration."
I barely know anything about LeanUX, but have chatted with Jeff before and read the first few chapters of his book... but my role here is to just ask questions... Jeff will explain Lean UX to us today. I'm taken by the parallels between Lean UX (along with Lean Startup) and more general "Lean," as I know it in manufacturing and healthcare.
It's about deeply understand the customer and their needs, forming hypotheses, and iterating in an experimental and data-driven way... a departure from the old way of the designer "knowing" what the customer wants or a software company writing a huge specification document (about "half of which never got used," says Jeff). Lean UX designers are problem solvers, they "get out of the building," and they get their designs (or even just sketches) in front of customers to get feedback early and often. It's better to do small, inexpensive tests of change... if you're going to fail, better to fail early and fail often... and we'll be more successful as a result. That's good solid Lean thinking and Kaizen thinking.
Please leave a comment and join the discussion about the podcast by visiting the blog page for this episode at http://www.leanblog.org/199.
For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.
Jeff is teaching a workshop in Austin on June 10 called "Lean UX Bootcamp: Agility through cross-functional collaboration."
I barely know anything about LeanUX, but have chatted with Jeff before and read the first few chapters of his book... but my role here is to just ask questions... Jeff will explain Lean UX to us today. I'm taken by the parallels between Lean UX (along with Lean Startup) and more general "Lean," as I know it in manufacturing and healthcare.
It's about deeply understand the customer and their needs, forming hypotheses, and iterating in an experimental and data-driven way... a departure from the old way of the designer "knowing" what the customer wants or a software company writing a huge specification document (about "half of which never got used," says Jeff). Lean UX designers are problem solvers, they "get out of the building," and they get their designs (or even just sketches) in front of customers to get feedback early and often. It's better to do small, inexpensive tests of change... if you're going to fail, better to fail early and fail often... and we'll be more successful as a result. That's good solid Lean thinking and Kaizen thinking.
Please leave a comment and join the discussion about the podcast by visiting the blog page for this episode at http://www.leanblog.org/199.
For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.
Wednesday, May 14, 2014
198 - Harry Kenworthy, Lean in Government
Episode #198 is a discussion with Harry Kenworthy about his work bringing Lean into local and state governments. We had a great conversation that touches on the influence of Dr. W. Edwards Deming and many other concepts that might be of interest even if you're not interested in "Lean Government" and the work happening there.
Harry is Principal and Manager of the Quality and Productivity Improvement Center (QPIC, LLC), a consulting organization he founded in 1984 and has been with full time since 2004. He worked with Dr. Deming in 1983-85 on a series of 2 day seminars throughout the US, sponsored by MIT. He has spoken at over 90 conferences on Quality, Productivity, LEAN, and Six Sigma, and has been published several magazines including Quality Progress and Purchasing. He also had working relationships with Dr. Joseph Juran and Dorian Shainin.
He was one of the first practitioners to apply LEAN in the Government sector in the mid-90's. Harry was also a Malcolm Baldrige National Quality Award Examiner from 1989-1991, a licensed Professional Engineer and a Certified Quality Engineer.
He worked at a NYSE listed, global manufacturer, for 26 years in a variety of capacities: Operations Manager, Division Manager, Group VP and, for his last 3 years, as Corporate VP, Manufacturing. He was the Executive Lean Six Sigma (LSS) Champion: leading the LSS effort and developing the LSS training program, which incorporated the best of traditional Six Sigma (DMAIC), LEAN, and a series of Specialized Problem Solving Techniques. He provided LSS training in the US, Europe, Japan and China.
For 9 years, he was on the Board of Directors of a Japanese Joint Venture based in Nagoya, Japan. The JV was a key supplier to Toyota and Harry was able to learn about LEAN through Toyota. He also had a long term relationship with JUSE (Japanese Union of Scientists and Engineers) which administered the Deming Prize in Japan and had the honor of visiting several Deming Prize winning companies.
Harry holds a Bachelor of Science degree in Materials Engineering from Rensselaer Polytechnic Institute and an MBA in Finance from Syracuse University.
Please leave a comment and join the discussion about the podcast by visiting the blog page for this episode at http://www.leanblog.org/198.
For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.
Harry is Principal and Manager of the Quality and Productivity Improvement Center (QPIC, LLC), a consulting organization he founded in 1984 and has been with full time since 2004. He worked with Dr. Deming in 1983-85 on a series of 2 day seminars throughout the US, sponsored by MIT. He has spoken at over 90 conferences on Quality, Productivity, LEAN, and Six Sigma, and has been published several magazines including Quality Progress and Purchasing. He also had working relationships with Dr. Joseph Juran and Dorian Shainin.
He was one of the first practitioners to apply LEAN in the Government sector in the mid-90's. Harry was also a Malcolm Baldrige National Quality Award Examiner from 1989-1991, a licensed Professional Engineer and a Certified Quality Engineer.
He worked at a NYSE listed, global manufacturer, for 26 years in a variety of capacities: Operations Manager, Division Manager, Group VP and, for his last 3 years, as Corporate VP, Manufacturing. He was the Executive Lean Six Sigma (LSS) Champion: leading the LSS effort and developing the LSS training program, which incorporated the best of traditional Six Sigma (DMAIC), LEAN, and a series of Specialized Problem Solving Techniques. He provided LSS training in the US, Europe, Japan and China.
For 9 years, he was on the Board of Directors of a Japanese Joint Venture based in Nagoya, Japan. The JV was a key supplier to Toyota and Harry was able to learn about LEAN through Toyota. He also had a long term relationship with JUSE (Japanese Union of Scientists and Engineers) which administered the Deming Prize in Japan and had the honor of visiting several Deming Prize winning companies.
Harry holds a Bachelor of Science degree in Materials Engineering from Rensselaer Polytechnic Institute and an MBA in Finance from Syracuse University.
Please leave a comment and join the discussion about the podcast by visiting the blog page for this episode at http://www.leanblog.org/198.
For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.
