My guest for Episode #203 (and future follow ups) is Chris Jerry, founder of The Emily Jerry Foundation. The foundation was created in the aftermath of the tragic death of his daughter, Emily - a preventable medical error caused by a number of factors and bad systems.
I first learned about this tragedy a few years back and I blogged about it: "A Pharmacist’s Jail Cell Interview – What Good Does Blame Do?" Some people ask, "Why are you defending a pharmacist who screwed up and killed a sweet little girl?" The main victims were, of course, Emily and her family. That doesn't mean that a simplistic response of punishing and jailing one person will do anything to protect other patients in the future... and Chris Jerry agrees with that view.
I saw Chris speak at a conference earlier this year and we finally found an opportunity to record a podcast after talking about this for a few years off and on. The story is powerful and I admire Chris for his work and advocacy to help others -- as a way of honoring Emily and her life and memory.
In this first part, Chris tells the story of what happened. I'll release the remaining audio as either one or two more parts in future podcast episodes.
For a link to this episode, refer people to www.leanblog.org/203.
For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.
Podcasts are sponsored by KaiNexus and their continuous improvement software platform -- www.KaiNexus.com
Sunday, June 22, 2014
Thursday, June 12, 2014
202 - Patrick Graupp, TWI in Healthcare
My guest today for Episode 202 is Patrick Graupp, co-author of the excellent book Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care, co-authored with Martha Purrier from Virginia Mason Medical Center. If you're brand new to the Training Within Industry (TWI) model, you might want to first listen to Episode 196, with Jim Huntzinger, on "What is TWI?"
Patrick is also a senior master trainer with the TWI Institute. His other publications include the book The TWI Workbook: Essential Skills for Supervisors, a Shingo Research and Professional Publication Prize Recipient for 2007 and Implementing TWI: Creating and Managing a Skills-Based Culture which was published by Productivity Press.
For a link to this episode, refer people to www.leanblog.org/202.
For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.
Podcasts are sponsored by KaiNexus and their continuous improvement software platform -- www.KaiNexus.com
Patrick is also a senior master trainer with the TWI Institute. His other publications include the book The TWI Workbook: Essential Skills for Supervisors, a Shingo Research and Professional Publication Prize Recipient for 2007 and Implementing TWI: Creating and Managing a Skills-Based Culture which was published by Productivity Press.
For a link to this episode, refer people to www.leanblog.org/202.
For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.
Podcasts are sponsored by KaiNexus and their continuous improvement software platform -- www.KaiNexus.com
Thursday, June 05, 2014
197 - Kim Barnas, "Beyond Heroes"
My guest for episode #197 is a hospital leader I really respect, Kim Barnas, author of the new book Beyond Heroes. Until very recently, Kim was a Senior VP at ThedaCare, leading Appleton Medical Center and Theda Clark Hospital. I've seen Kim speak to groups at ThedaCare and a few conferences and she has a lot to teach us about Lean leadership, using her stories and experiences in a way that's very powerful. I hope you'll check out the book.
In the podcast today, we talk about topics including her initial reactions to Lean when first introduced to it as a hospital leader, why "heroes" are overrated and sometimes create "chaos" in healthcare, and the importance of moving beyond tools and projects to a Lean culture and management system.
Kim talks about the need to "create more value" (not just reduce waste), saying "just trying to do more with less makes no sense - you need a plan." We also talk about programs like GM's "Speak up for Safety," where she says that speaking up "needs to be a conversation, not a reporting" transaction.
Please leave a comment and join the discussion about the podcast by visiting the blog page for this episode at http://www.leanblog.org/197
For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.
You can also listen to streaming episodes of the podcast via Stitcher: http://landing.stitcher.com/?vurl=leanblog
If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.
Please leave a comment and join the discussion about the podcast by visiting the blog page for this episode at http://www.leanblog.org/196
For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.
You can also listen to streaming episodes of the podcast via Stitcher: http://landing.stitcher.com/?vurl=leanblog
If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.
In the podcast today, we talk about topics including her initial reactions to Lean when first introduced to it as a hospital leader, why "heroes" are overrated and sometimes create "chaos" in healthcare, and the importance of moving beyond tools and projects to a Lean culture and management system.
Kim talks about the need to "create more value" (not just reduce waste), saying "just trying to do more with less makes no sense - you need a plan." We also talk about programs like GM's "Speak up for Safety," where she says that speaking up "needs to be a conversation, not a reporting" transaction.
Please leave a comment and join the discussion about the podcast by visiting the blog page for this episode at http://www.leanblog.org/197
For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.
You can also listen to streaming episodes of the podcast via Stitcher: http://landing.stitcher.com/?vurl=leanblog
If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.
Please leave a comment and join the discussion about the podcast by visiting the blog page for this episode at http://www.leanblog.org/196
For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.
You can also listen to streaming episodes of the podcast via Stitcher: http://landing.stitcher.com/?vurl=leanblog
If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.
Monday, June 02, 2014
201 - WorkOut Process at Mary Greeley Medical Center
Joining me for episode #201 are Ron Smith, a Process Improvement Coordinator/Lean Facilitator at Mary Greeley Medical Center (in Iowa) and Suz Kaprich, a consultant with KaiNexus (disclosure: I'm on the management team of KaiNexus and have an ownership stake in the company).
Today, they are talking about a three-month "WorkOut" process that Ron and Suz ran recently at the hospital. Given the challenges in today's healthcare environment, the focus was on cost reduction and financial benefits, but they of course made improvements to the timeliness and quality of patient care, as well. The total financial impact, validated by finance, was about $800,000 in that time. The goal was not just to drive short-term improvements, but to also demonstrate how improvement was possible... to help spark a culture of ongoing continuous improvement.
Through the course of the WorkOut, Mary Greeley Medical Center used the KaiNexus web-based software platform to facilitate and track their improvements and results and they remain a customer of KaiNexus for their ongoing improvement efforts.
For a link to this episode, refer people to www.leanblog.org/201.
For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leancast.org, which includes information on how to subscribe via RSS or via Apple iTunes.
Today, they are talking about a three-month "WorkOut" process that Ron and Suz ran recently at the hospital. Given the challenges in today's healthcare environment, the focus was on cost reduction and financial benefits, but they of course made improvements to the timeliness and quality of patient care, as well. The total financial impact, validated by finance, was about $800,000 in that time. The goal was not just to drive short-term improvements, but to also demonstrate how improvement was possible... to help spark a culture of ongoing continuous improvement.
Through the course of the WorkOut, Mary Greeley Medical Center used the KaiNexus web-based software platform to facilitate and track their improvements and results and they remain a customer of KaiNexus for their ongoing improvement efforts.
For a link to this episode, refer people to www.leanblog.org/201.
For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leancast.org, which includes information on how to subscribe via RSS or via Apple iTunes.
