Eric Ries Q&A #4

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Eric Ries Q&A #3

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Eric Ries Q&A #1

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Lean Healthcare iPad Parody

92 - Mike Micklewright, Out of Another @#&*% Crisis

Epsiode #92 brings a returning guest, the always entertaining and thought-provoking Mike Micklewright. He is the author of a batch of two new books: Out of Another @#&*% Crisis! Motivation through Humiliation and Lean ISO 9001: Adding Spark to your ISO 9001 QMS and Sustainability to your Lean Efforts. In this podcast, we talk about his "Crisis" book and why it's important to revisit the teachings of W. Edwards Deming. How are companies and CEOs performing against the famous 14 Points?

You can find Mike online at www.mikemick.com. You might remember Mike from Podcast #43, "What Would Deming Say?" - www.leanblog.org/43

You can read about or comment on this podcast at www.leanblog.org/92

For earlier episodes, visit the main Podcast page at www.leanpodcast.ort, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

91 - Dr. Stephen Covey, Respect and Lean

Episode #91 is a very special one-on-one conversation with Dr. Stephen Covey, recorded at the Shingo Prize Conference in Salt Lake City last week. My main question to Dr. Covey was to ask his thoughts on Toyota's "Respect for People" principle, sometimes called 'Respect for Humanity." You can listen to the audio or you can read a transcript below in this post.

After the chat with Dr. Covey, I share a few thoughts at the end of the podcast about Dr. Covey's work and Lean, along with a little background about the interview and my personal reaction to speaking with him.

Visit www.leanblog.org/91 to read the transcript or to join the discussion.

Thank you to Bob Miller, the Executive Director of the Shingo Prize, to Steve von Niederhausern, the Director of Marketing and Communications for the Shingo Prize, and to Michael Ockey, who works for Dr. Covey and FranklinCovey for their help in lining up the time with Dr. Covey and for helping me prepare. I'm going to have a separate podcast discussion with Bob on his thoughts about Lean and Dr. Covey's work.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast

90 - Tim Turner, Toyota Kentucky

Podcast #90 features Tim Turner, a team leader at Toyota's factory in Georgetown Kentucky (aka TMMK or Toyota Motor Manufacturing Kentucky). He is the author, along with a team of co-workers, of the new book called "One Team On All Levels: The Story Of The Toyota Team Members," available through Amazon.com.

In the podcast, we discuss the book and the culture of teamwork at Toyota. Tim also comments on his reaction (and his colleagues') to Toyota's recent quality problems and the resulting bad publicity.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

89 - Keith Russell, Lean in Pharma R&D

Our guest for Podcast #89 is Keith Russell, a Global Continuous Improvement Leader at AstraZeneca R&D. I met Keith at a recent Lean & Six Sigma conference for Pharma R&D where we both presented.

Keith has substantial in-house R&D experience across the entire value stream and currently works with Global Drug Development. He is particularly interested in Design and Innovation and the application of Systems Thinking to complex Business problems. Keith has a PhD in Synthetic Organic Chemistry from the University of Cambridge.

In this podcast, we discuss the applications of Lean and Six Sigma in a space that we've never talked about here - pharmaceutical development. How do you use Lean principles in such a technical field and how do you engage the highly educated scientists who do this work?

For earlier episodes, visit the main Podcast page at www.leanpodcast.ort, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

88 - Jim Baran, Lean Talent Management

Episode #88 is a conversation with a returning guest, Jim Baran of the firm Value Stream Leadership (he is @leanVSL on Twitter, also). His sites include the Lean Career Compass and his Lean Career Guide blog. In this podcast, Jim talks about a shift in his firm's business model away from traditional recruiting and placement to helping companies manage Lean talent within their organization. We've structured the discussion to follow somewhat of a "Verbal A3" format, so I hope that helps.

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes. You can also hear Jim in episodes #16 and #27.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

87 - Steven J. Spear, Lean Healthcare

#87 is a discussion with a returning guest, Steven J. Spear, PhD, author of the outstanding book "Chasing the Rabbit." The book is due to be re-released in May under a new title, "The High-Velocity Edge." In this podcast, we talk about an upcoming workshop Spear is doing for the Institute for Healthcare Improvement, lessons that healthcare can learn from other industries, and the reaction of healthcare leaders to Toyota's recent quality problems.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

86 - David Sundahl, "Adaptive Design" in Healthcare

Episode #86 is a conversation with David Lawrence Sundahl, PhD, Managing Director of Rule 4 Consulting (www.rule4consulting.com). They are a firm that works with healthcare providers to drive improvements using Lean and what they call "Adaptive Design" methodologies. Sundahl was a contemporary of Steven Spear at the Harvard Business School and also worked with Dr. John Kenagy, author of the book Designed to Adapt, Leading Healthcare in Challenging Times.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

85 - David Meier, on Toyota's Challenges

Episode #85 is a conversation with David Meier, a former Toyota Georgetown Group Leader and the co-author of the books "Toyota Way Fieldbook" and "Toyota Talent." We discuss the recent quality problems that Toyota is facing and we get a lean thinker's perspective on how to look for facts and really try to diagnose what is happening in a complex situation.

David was a guest on episodes #17 and #35 of the podcast if you want to check those out.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

10 - Karl Wadensten, The Lean Nation

This is a conversation with Karl Wadensten, President of VIBCO, a manufacturer in Wyoming, R.I. Here, we talk about his radio show, "The Lean Nation," which airs on AM 790 in Rhode Island and streams live on the web everyday weekday at 4 PM eastern -- www.790business.com.

84 - Karl Wadensten, VIBCO and "The Lean Nation"

Episode 84 is audio from Video Podcast #10 (available on iTunes, YouTube, or leanvideopocast.org). This is a conversation with Karl Wadensten, President of VIBCO, a manufacturer in Wyoming, R.I. Here, we talk about his radio show, "The Lean Nation," which airs on AM 790 in Rhode Island and streams live on the web everyday weekday at 4 PM eastern -- www.790business.com. For more video podcasts visit www.leanvideopodcast.org or www.leanblog.org/video.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

10 - Karl Wadensten, VIBCO and "The Lean Nation"

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83 - Jim D'Addario, Lean from CEO Perspective

Podcast #83 is an in-depth conversation with Jim D'Addario, the CEO of D'Addario, a manufacturer of guitar strings, drum heads, and other musical accessories. Jim and his family company were featured on CNN late last year, highlighting how lean manufacturing has helped save and create jobs as part of their business strategy. Jim agreed to speak with me to delve into more detail about their use of lean management principles.

Jim is a hands-on CEO who gets out on the shop floor, which seems to be a big advantage for lean success. He describes his personal transition from a starting point of "not seeing the benefits" after lean was initially proposed to him to reaching a point where he articulates very well how lean allows D'Addario to better serve their customers' needs.

D'Addario started in the warehouse where, prior to lean, the operations strategy involved millions of dollars of warehouse automation. Now, with lean, they have freed up space, they have deployed people, and they can now ship orders that come in by 5 PM that very same day, as opposed to 48-hour performance before lean. Customers are able to hold less inventory and they can order more often in smaller batches. While this might increase order picking costs to D'Addario, Jim emphasized the increased customer contact and the benefits that come from that.

D'Addario has long had a committment to its people, avoiding layoffs as much as possible. In the course of lean improvements, people are redeployed and cross-trained to be more flexible. Now, with lean, D'Addario was able to shut down a California warehouse, resulting in job loss. But, the company has consistently moved to bring jobs to Long Island, acquiring product lines and moving production from China. In the case of guitar straps, Jim emphasized that while the unit labor cost for sewing is higher, they don't have "110 days lead time" coming from China. Customer service is better and that's good for D'Addario's business.

Jim said:

"We've moved more and more work here and we'll continue to do that."

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

82 - Dr. Sami Bahri, D.D.S., Lean in Dentistry

This is an interview with Dr. Sami Bahri, D.D.S., a dentist from Jacksonville, Florida. He is a pioneer in using Lean methods in the management of his dental practice. In this episode, he talks about what he's learned from visiting manufacturing plants and how single-piece flow is a critical piece of Lean.

His outstanding book, Follow the Learner, is available from the Lean Enterprise Institute (www.lean.org). The book documents his learning journey for himself and his office staff as they learned how to apply Lean in a very non-traditional setting.

This an audio version of LeanBlog Video Podcast #9, available in a separate RSS/iTunes feed or at www.leanvideopodcast.org.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

81 - Rob Bryant, Lean at CSC

Podcast #81 is an interview with Rob Bryant, VP for Quality with CSC (Computer Sciences Corporation). In this podcast, we talk about how CSC, being outside of manufacturing, uses Lean in their business and for their customers. Rob shares some insights on Lean, an outlook for 2010, and finishes our discussion with an inspiring story about how he got into the quality field.

You can visit Rob's website at http://www.robbryant.com/ to learn more about his work and his public speaking appearances and more.

As the vice president for quality, Bryant has:

* Assisted DynCorp in increasing its revenue from $900M to $2.1B in just four years as a direct report to the President
* Led over 100 teams and studies resulting in over $100M in savings/revenue/improvements for all divisions of CSC as a certified Six Sigma Master Black Belt Trainer
* Received the Malcolm Baldridge Sr., Examiner for the National MB Award
* Served on the “President Bush Business Advisory Council” for two years
* Served as an editor for a book called Quality for Dummies and has written several published articles/papers for journals such as Quality Digest, Six Sigma Magazine, and others
* Quality Certifications include ISO-9001:2000, TQM, Process Management, ITIL, CMMI, Six Sigma Master Black Belt, Business Excellence, and Malcolm Baldridge

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

Gemba Claus is Comin' to Town

A special holiday treat for my Lean Blog readers and podcast listeners, "Gemba Claus is Comin' to Town." Lyrics by Mark Graban, Performance by Steve Sholtes (http://www.stevesholtes.com/).

Newt OHA Excerpt

Newt Gingrich speaking at OHA

80 - Joan Wellman, Lean in Healthcare

This episode is a discussion with Joan Wellman, of the consulting firm Joan Wellman & Associates. Joan is a real pioneer in the lean healthcare arena, having started her initial work with a hospital in 1995 -- I haven't found anybody who started this work earlier. We first met in Seattle a few months back and I'm thrilled to bring you this discussion about the early days of lean healthcare and her thoughts on the potential for the future.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

79 - Eve Yen, CEO of Diamond Wipes

Eve Yen, founder and CEO of Diamond Wipes, is our guest for episode #79 of the podcast. In this podcast, Eve discusses her company and how manufacturing in the United States provides a strong competitive advantage. While not explicitly "Lean," Eve articulates a value proposition that any Lean Thinker would recognize: manufacturing close to the customer allows for shorter lead times and, for these products, better quality and freshness. Her strategy also allows for just-in-time delivery and ready customization for customers.

Her story is an inspiring one for many reasons, as an entrepreneur and an immigrant who has made the most of her opportunities in America. Eve believes strongly that manufacturing is critically important for our nation's economy and she's working to build her company, serve her customers, and spread that message.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

77 - Bob Emiliani, Lean and Frank Woollard

A returning guest (episodes #30, #38, and #48), Bob Emiliani is again featured in episode #77 of the LeanBlog Podcast. Bob is the President of The Center for Lean Business Management, LLC. He is a leading authority on Lean management, who since 1995 has focused his efforts on de-mystifying the "black art" of Lean leadership through his "Real Lean" series of books.

Today, we talk about his most recent work - the republication (with additional material and commentary from Bob) of a book by Frank Wollard called Principles of Mass and Flow Production. You can read more about the book here on Bob's web site: www.theclbm.com.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

78 - Sorrel King, "Josie's Story" and Patient Safety

Episode #78 brings a very special guest, Sorrel King, to talk about systems, communication, and patient safety. Sorrel's 18-month old daughter, Josie, was the victim of a series of preventable medical errors at a world-renowned hospital, passing away in the hospital's ICU. Sorrel channeled her grief and energy into the Josie King Foundation, which works to educate healthcare providers, patients, and families about the patient safety and systems improvement. From their website:

The Josie King Foundation’s mission (www.josieking.org) is to prevent others from dying or being harmed by medical errors. By uniting healthcare providers and consumers, and funding innovative safety programs, we hope to create a culture of patient safety, together.

Sorrel is also the author of the recently released book, Josie's Story: A Mother's Inspiring Crusade to Make Medical Care Safe. I think much of what she talks about will resonate with Lean thinkers, as well as anyone with an interest in safer healthcare

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

77 - Bob Emiliani, Lean and Frank Woollard

A returning guest (episodes #30, #38, and #48), Bob Emiliani is again featured in episode #77 of the LeanBlog Podcast. Bob is the President of The Center for Lean Business Management, LLC. He is a leading authority on Lean management, who since 1995 has focused his efforts on de-mystifying the "black art" of Lean leadership through his "Real Lean" series of books.

Today, we talk about his most recent work - the republication (with additional material and commentary from Bob) of a book by Frank Wollard called Principles of Mass and Flow Production. You can read more about the book here on Bob's web site: www.theclbm.com.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

76 - Dr. David Jaques, Lean in Surgical Services

Episode #76 is a discussion with Dr. David Jaques, VP of Surgical Services at Barnes-Jewish Hospital in St. Louis, MO.

Dr. Jaques is a skilled surgical oncologist and surgery department administrator. He came to Barnes-Jewish after serving as vice chairman of the department of surgery and director of graduate education at Memorial Sloan-Kettering Cancer Center in New York. He received his medical degree at the University of Michigan, Ann Arbor, which was followed by a distinguished career in the U.S. Army Medical Corps. He served as a combat surgeon in the Persian Gulf War and was later chief of surgery at Walter Reed Army Medical Center as an oncologist. He served as the senior medical officer during Operation Desert Shield/Desert Storm. Honors during Dr. Jaques' time in the U.S. Army Medical Corps include the Legion of Merit, the Bronze Star Medal, and the Army Commendation Medal.

In this podcast, Dr. Jaques talks about how he has led Lean efforts that involve physicians in a unique "6/3" format that helps solve tightly-scoped problems without the need to have surgeons and clinicians for a full 4-day kaizen event. We discuss how he got started with Lean, improvements that were made in the "Mass Transfusion Protocol," and their broader Lean and physician engagement efforts. Really fascinating and innovative stuff.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

75 - Peter T. Ward, Lean Education Academic Network

Our guest today for Episode #75 is Peter T. Ward, a professor at Ohio State University’s Fisher College Business and Chair of the Department of Management Sciences.

Professor Ward is a leading expert in lean management and is president of the Lean Education Academic Network. His research has been published in a number of journals, including Decision Sciences, Journal of Operations Management and Production and Operations Management. He is research director for the Center for Operational Excellence, associate editor of the Journal of Operations Management and Decisions Sciences. Among other distinctions, he serves as a judge for Industry Week’s Best Plants program.

In this podcast, we talk about efforts to standardize and improve formal education about lean in universities and other academic settings.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

74 - Roy Vasher, Toyota Supply Chain Mgmt

Episode #74 is a discussion with Roy Vasher, President of RPV Consulting, LLC and is co-author the book Toyota's Supply Chain Management: A Strategic Approach to Toyota's Renowned System.

Roy works closely with a network of consultants to provide lean information technology and supply chain consulting services. Roy developed deep insight and experience on how to integrate Information Technology to support lean processes by serving as General Manager, Information Systems for Toyota Motor Manufacturing North America. He has strong expertise in leading supply chain innovation in a lean supply chain through development of robust processes supported by intelligent use of technology for faultless implementation.

Roy left Ford Motor Company and joined Toyota in 1987 to set up and manage the Information Systems department at Toyota’s first Greenfield North American plant, Toyota Motor Manufacturing Kentucky.

In this podcast, we talk about his book and Toyota’s supply chain practices, including the “4Vs”:

* Variety: Determine your variety of offerings based on operational efficiency and market demand
* Velocity: Maintain a steady flow through all processes of the supply chain
* Variability: Manage inconsistencies carefully to reduce cost and improve quality
* Visibility: Ensure the transparency of all processes to enable continuous learning and improvement

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

73 - Doug Burgess, Xerox Lean Six Sigma

Episode #73 is a conversation with Doug Burgess, Senior VP of Corporate Lean Six Sigma for Xerox. We talk about the Lean Six Sigma approach at Xerox, how they've used it internally and how they have used it to help customers improve processes and eliminate waste. The Xerox corporate website is: http://www.consulting.xerox.com/lean-six-sigma/enus.html

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

72 - Dr. John Toussaint, Lean and Health Reform

Our returning guest is John S. Toussaint, MD, the CEO emeritus of ThedaCare, and CEO of the ThedaCare Center for Healthcare Value. In the interest of disclosure, he is a partner in our Lean Enterprise Institute efforts to promote Lean in healthcare.

Dr. Toussaint has been the guest previously for episodes #54 and #62 where he talks about ThedaCare's lean journey.

Dr. Toussaint is very well known for his leadership of the Lean efforts in the ThedaCare system, done under the heading of the ThedaCare Improvement System. ThedaCare has been profiled in the WSJ and many other articles about the quality and cost improvements they have achieved.

In this podcast, Dr. Toussaint talks about the current health reform efforts in Washington -- what is lacking and how Lean can contribute to fixing our broken healthcare system.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

71 - Patrick Anderson, Chugatchmiut, Part 2

Episode #71 is the second part of a discussion with Patrick M. Anderson, the Executive Director of Chugachmiut, the Tribal consortium created to promote self-determination to the seven Native communities of the Chugach Region. I met Patrick at a Lean conference last year where he shared their experiences with applying Lean principles to healthcare delivery in Alaska.

Part 1 of the discussion was Episode #53. For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

8 - Matthew E. May, "Twitter"

Here is the final part of my podcast discussion with Matthew E. May, author of the book "In Pursuit of Elegance." Here, we chat about Twitter.

For more video podcasts, visit www.leanvideopodcast.org.

Mark Graban

LeanBlog Video Podcast #7 - Norman Bodek, Part 2

This is Part 2 of Norman discussing his personal history with learning about lean, kaizen, and the Toyota Production System. See Podcast #3 for the first part of the discussion. www.leanblog.org

LeanBlog Video Podcast #6 - Matthew May, Pt 3

This podcast is the continuation of an interview with Matt May, author of the Shingo Prize winning book The Elegant Solution: Toyota's Formula for Mastering Innovation.

His new book is "In Pursuit of Elegance: Why the Best Ideas Have Something Missing."

Here, we talk about The Sopranos and In-n-Out Burger, how they are "elegant" in their design.

His website is www.inpursuitofelegance.com.

For more video podcasts, visit www.leanvideopodcast.org

70 - Tamra Kaplan, COO of Long Beach Memorial Medical Center

Episode #70 is an interview with Tamra Kaplan, the COO of Long Beach Memorial Medical Center. We talk about the lean transformation work being done in the hospital and Ms. Kaplan's experience in leading this effort. For an earlier blog post about her promotion to COO and Lean at LBMMC, visit http://ow.ly/gyeX.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

69 - Dr. Sami Bahri, D.D.S., "Follow the Learner"

This is an interview with Dr. Sami Bahri, D.D.S., a dentist from Jacksonville, Florida. He is a pioneer in using Lean methods in the management of his dental practice. The book documents his learning journey for himself and his office staff as they learned how to apply Lean in a very non-traditional setting.

His book, Follow the Learner, is available from the Lean Enterprise Institute (www.leanblog.org).

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

5 - Dr. Sami Bahri, D.D.S., "Follow the Learner"

This is an interview with Dr. Sami Bahri, D.D.S., a dentist from Jacksonville, Florida. He is a pioneer in using Lean methods in the management of his dental practice. The book documents his learning journey for himself and his office staff as they learned how to apply Lean in a very non-traditional setting.

His book, Follow the Learner, is available from the Lean Enterprise Institute. You can also watch an archived webinar that he presented, along with some text Q&A follow ups that were recently posted.

There is also an audio podcast version of this discussion available as episode #69 at www.leanpodcast.org. For audio podcast episodes, please visit www.leanpodcast.org. For video podcasts, visit www.leanvideopodcast.org.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

68 - Ben Harrison, Role of CEO in Lean

Podcast #68 is a discussion with Benjamin G. Harrison, President & CEO of Kaysun, a privately-held manufacturer that, for over 60 years, has designed and manufactured complex, high-tolerance plastic injection molded products and assemblies. In his role as CEO, Ben is the champion for Kaysun's lean strategy and efforts and we discuss his support for lean in this episode. Kaysun was just named Lean Initiative and Plastics Supplier of the Year by Rockwell Collins, so congratulations to them for that award.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

4 - Matt May, "In Pursuit of Elegance" Part 2

This podcast is an interview with Matt May, author of the Shingo Prize winning book The Elegant Solution: Toyota's Formula for Mastering Innovation. Available May 19 is his new book In Pursuit of Elegance. Matt's website is www.inpursuitofelegance.com. Come back for a 2nd conversation with Matt next week.

For audio podcast episodes, please visit www.leanpodcast.org. For video podcasts, visit www.leanvideopodcast.org.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

4 - Matt May, "In Pursuit of Elegance", Pt 1

This podcast is an interview with Matt May, author of the Shingo Prize winning book The Elegant Solution: Toyota's Formula for Mastering Innovation. Available May 19 is his new book In Pursuit of Elegance. Matt's website is www.inpursuitofelegance.com. Come back for a 2nd conversation with Matt next week.

For audio podcast episodes, please visit www.leanpodcast.org. For video podcasts, visit www.leanvideopodcast.org.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

67 - Matt May, "In Pursuit of Elegance"

This podcast is an interview with Matt May, author of the Shingo Prize winning book The Elegant Solution: Toyota's Formula for Mastering Innovation. Available May 19 is his new book In Pursuit of Elegance. Matt's website is www.inpursuitofelegance.com. Come back for a 2nd conversation with Matt next week.

There is also a video podcast version of this discussion available as episode #4 at www.leanvideopodcast.org.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

66 - Joe Rizzo, AME Annual Conference

SPONSOR:

MIT Professional Education - Short Programs: MIT will be holding three short courses on campus this July focused on various lean concepts geared towards busy professionals (Lean Academy® Course, Lean Engineering Seminar, Lean Healthcare Academy). To learn more visit them on the web at http://shortprograms.mit.edu/lean.

CONTENT:

LeanBlog Podcast #66

This is a discussion with Joe Rizzo, Chairman of the Association for Manufacturing Excellence (AME) Annual Conference, to be held in Covington, Kentucky. The dates are October 19 to 23, 2009. For more info, visit http://www.ameconference.org. In this podcast, Joe talks about his lean background and what to expect if you attend the event.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

3 - Norman Bodek, Part 1

This is the first of four video segments with the "godfather of lean" Norman Bodek, President of PCS Press.

For audio podcast episodes, please visit www.leanpodcast.org. For video podcasts, visit www.leanvideopodcast.org.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Detroit Medical Center Ad

Test

2 - Kevin Frieswick, Error Proofing Handwashing

This podcast is a video that Kevin Frieswick and MetroWest Medical Center (Framingham, MA) had originally posted on YouTube, showing a unique device to help error proof the proper washing of hands before entering a patient room. That video is in the podcast and it's followed by portions of an audio podcast that I did with Kevin, the full audio can be found at: http://www.leanblog.org/2009/04/leanblog-podcast-65-error-proofing.html

65 - Kevin Frieswick, Error Proofing Hospital Hand Washing

LeanBlog Podcast #65 is a discussion with Kevin Frieswick, a Lean Process Manager, with MetroWest Medical Center in Framingham, MA. I found Kevin earlier this year when I discovered their YouTube video about innovations at MWMC, which included a unique error proofing device to help encourage handwashing by staff and physicians before entering patient rooms. I recommend you first watch the video here (http://www.leanblog.org/2009/02/error-proofing-handwashing.html) before listening to the podcast. In this podcast, Kevin gives us more details behind the invention of the device and how it has been received in the hospital.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

64 - Jamie Flinchbaugh, "Coaching"

Here is LeanBlog Podcast #64, again with Jamie Flinchbaugh, Founder of and Partner with the Lean Learning Center and co-author of The Hitchhiker's Guide to Lean. In this Podcast, we talk about the role of coaching in a Lean transformation effort. What is the difference between coaching toward a solution and coaching to learn a method, for example?

This was also the first attempt at a "video podcast", this is the audio from that. The video, if desired, can be found at this address: http://www.leanblog.org/2009/03/video-podcast-beta-v-10-jamie.html . The video admittedly doesn't add too much to the discussion, but it's an experiment and I'll continue to put audio from the discussions here in the audio podcast series if I do more videos.

For past episodes, please visit www.leanpodcast.org.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

1 - Jamie Flinchbaugh, on Coaching

Jamie Flinchbaugh from the Lean Learning Center (www.leanlearningcenter.com).

LeanBlog Podcast via www.leanblog.org

63 - David "Zuma Dogg" Saltsburg for L.A. Mayor

Very special guest today... very spur of the moment podcast with L.A. mayoral candidate, David "Zuma Dogg" Saltsburg. He is running on a platform is using Dr. W. Edwards Deming's 14 points for management. Very interesting listening -- David paid his own way to a Dr. Deming 4-day seminar in Houston in 1991 and it changed his life. He's talking about Dr. Deming on TV and all the media -- what a great service to Dr. Deming and hopefully to the residents of Los Angeles.

For past episodes, please visit www.leanpodcast.org.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

62 - Dr. John Toussaint, ThedaCare Center

Once again, our guest for Episode #62 is John S. Toussaint, MD, the CEO emeritus of ThedaCare, and CEO of the ThedaCare Center for Healthcare Value. Dr. Toussaint is very well known for his leadership of the Lean efforts in the ThedaCare system, done under the heading of the ThedaCare Improvement System. ThedaCare has been profiled in the WSJ and many other articles about the quality and cost improvements they have achieved. This is the first of two podcast discussions we recorded (Part 1 is episode #54). In this podcast Dr. Toussaint talks about the ThedaCare Center for Healthcare Value and some big picture issues related to Lean and healthcare improvement.

For past episodes, please visit www.leanpodcast.org.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

61 - Norman Bodek, Part 2 from #55

Norman Bodek is once again back for episode #61 of the LeanBlog Podcast, talking about his discovery of a unique system in Japan, at Canon, called the "Super Meister" system that trains employees to be able to build an entire copier on their own. This was introduced in Episode #55 of the Podcast. Norman also talks a little more about Gerry Corrigan and his Lean/5S work in Ireland, employee ideas, and his video terminal that allows him to teach people remotely.

For past episodes, go to www.leanpodcast.org.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

The Need for Lean in Defense

From CNN Feb 7 2009

60 - Lt. Randy Russell, Lean in Law Enforcement, Part 2

Podcast Episode #60 is the second part of a two-parter with retired Lt. Randy Russell of the Jacksonville Sheriff's Office, an innovator in the use of Lean methods for improving law enforcement (Part 1, Episode #51 is here). In this episode, Randy discusses some really interesting examples of how Lean methods are helpful in law enforcement and how 5S or standardized work can help save a life. Very powerful stuff.

Randy’s company, Hyperformance Enterprises, LLC, operates a Lean consulting and training division that can be found online at www.improvementors.com. Randy's interests include waste identification and elimination, process improvement, transactional systems, and strategic alignment. His hands-on experience with Lean in a broad array of settings as the former Chairman of the (47+ member) Jacksonville Lean Consortium and his two decade career as a law enforcement commander and lead security planner for a Super Bowl provides valuable added experience and insights when it comes to dealing with sensitive and complex projects.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

59 - Bob Miller, "Shingo Prize"

Episode #59 of the LeanBlog Podcast is here and our guest is Robert Miller, Executive Director of the Shingo Prize for Operational Excellence. We are discussing the Prize, some of the recent changes made in its criteria, and some future directions for the Prize named after Dr. Shigeo Shingo, of Toyota Production System fame. www.shingoprize.org is their website.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

58 - Steven J. Spear, "Chasing the Rabbit"

Episode #58 of the LeanBlog Podcast brings us Steven J. Spear as our guest. Spear is a Senior Researcher at MIT, a Senior Fellow at the Institute for Healthcare Improvement, and is the author of the new book Chasing the Rabbit: How Market Leaders Outdistance the Competition and How Great Companies Can Catch Up and Win. Today, we talk about he started studying Toyota and his new book, which includes examples from many high-performing organizations in manufacturing, healthcare, and other industries - fascinating reading.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

57 - Alfie Kohn, "Punished by Rewards"

My guest for LeanBlog Podcast #57 is Alfie Kohn, an author and lecturer in the fields of education, parenting, and human behavior. His books include Punished By Rewards: The Trouble with Gold Stars, Incentive Plans, A's, Praise, and Other Bribes and The Homework Myth: Why Our Kids Get Too Much of a Bad Thing. I reached out to Alfie after there was some very good discussion on the blog about Chicago Public Schools giving incentive payments to high school students earning A's, B's, and C's. Many of the arguments that Alfie makes are reminiscent of Dr. W. Edwards Deming and can be applied, more generally, to many organization settings where rewards and incentives are used. I hope you find this interesting and thought provoking. If anything, the Dr. Deming fans will want to listen to the end of the Podcast where Alfie does a dead-on impression of Dr. Deming. To read more articles, Alfie's website is http://www.alfiekohn.org/ .

For earlier episodes, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes. The podcast is available there in MP3 or AAC formats.

56 - John Shook, "Managing to Learn"

Episode #56 of the podcast is a discussion with John Shook, one of my absolute favorite people in the Lean world. The few times I've seen John present or had the chance to chat in person, I've learned more in that amount of time than from anyone else, so I'm thrilled to have him here. John has a new book, published by the Lean Enterprise Institute, about the "A3" problem solving process called Managing to Learn: Using the A3 Management Process to Solve Problems, Gain Agreement, Mentor, and Lead. John also has a new blog on the LEI website, which is exciting to see. In the podcast, we discuss the story behind the book and some thoughts on how to get started with A3 thinking from scratch in your organization.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#55 Norman Bodek, Lean in Ireland

Norman Bodek is once again back for episode #55 of the LeanBlog Podcast, talking about his recent trip to Ireland. If you're a fan of Norman, his books and his podcasts, be sure to check out the special charity auction that's running on www.leanblog.org through December 19. You can get a specially autographed CD set of Norman's previous Podcasts along with an autographed book. You'll see links to the auction on the Lean Blog, so visit today. The auction benefits the Josie King Foundation, a group that supports improvements for patient safety in hospitals and healthcare, a very important cause.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Mark Graban Lean Lab Presentation

Test video

#54 - Dr. John S. Toussaint, ThedaCare Improvement System

Our guest for Episode #54 is John S. Toussaint, MD, the CEO emeritus of ThedaCare, and CEO of the ThedaCare Center for Healthcare Value. Dr. Toussaint is very well known for his leadership of the Lean efforts in the ThedaCare system, done under the heading of the ThedaCare Improvement System. ThedaCare has been profiled in the WSJ and many other articles about the quality and cost improvements they have achieved. This is the first of two podcast discussions we recorded, so check back for the second by visiting and coming back to www.leanpodcast.org. In this podcast Dr. Toussaint looks back at ThedaCare's accomplishments, reflects on their journey, and shares his advice for other hospitals.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#53, Patrick Anderson, Lean in Native Alaska Healthcare

LeanBlog Podcast Episode #53 is a conversation with Patrick M. Anderson, the Executive Director of Chugachmiut, the Tribal consortium created to promote self-determination to the seven Native communities of the Chugach Region. I met Patrick at a Lean conference where he shared their experiences with applying Lean principles to healthcare delivery in Alaska. I am happy to bring their story to you, here in the first part of a two-part Podcast discussion.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#52 - Dan Markovitz, Office Lean - Lean Blog Podcast

Podcast Episode #52 is a discussion with a good friend (and sometimes contributor) to the Lean Blog, Dan Markovitz, founder and President of TimeBack Management. TimeBack Management is a corporate efficiency-training firm specializing in the application of Lean manufacturing principles to business processes. The company’s WorkLean program helps knowledge workers reduce the hidden waste in the way they manage information and improves the flow of value to the customer. As such, the WorkLean program supports companies in their Lean journey.

In this podcast episode, we talk about applications of Lean and 5S principles in office and administrative settings.

For earlier episodes, visit the main Podcast page at www.leanpodcast.org.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#51 - Lt. Randy Russell, Lean Blog Podcast

Podcast Episode #51 is the first part of a two-parter with retired Lt. Randy Russell of the Jacksonville Sheriff's Department, an innovator in the use of Lean methods for improving law enforcement. Starting in 2004, the Jacksonville Sheriff's Department starting using Lean as a continuous improvement program. In the podcast, Randy describes their journey and the improvements that have contributed to providing more time for sheriffs and officers for policing that helps protect the community. As in healthcare, the real opportunity for Lean is not using isolated tools in a trivial way, but rather in ways that save lives and provide more time for officers to be out on the streets, instead of dealing with waste. It sounds like a pretty direct parallel to using Lean in a hospital to free up time for nurses to spend with patients.

Randy’s company, Hyperformance Enterprises, LLC, operates a Lean consulting and training division that can be found online at www.improvementors.com. Randy's interests include waste identification and elimination, process improvement, transactional systems, and strategic alignment. His hands-on experience with Lean in a broad array of settings as the former Chairman of the (47+ member) Jacksonville Lean Consortium and his two decade career as a law enforcement commander and lead security planner for a Super Bowl provides valuable added experience and insights when it comes to dealing with sensitive and complex projects.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#50 - Mark Graban and Jamie Flinchbaugh

To celebrate the 50th LeanBlog Podcast, the tables are turned. Guest host Jamie Flinchbaugh chats with me, Mark Graban, about the history of my blog, my podcasts, and how this led into my new book, Lean Hospitals.

This was Jamie's idea (thanks). I normally try not to be the center of attention on the podcasts, letting my guests do most of the talking (so I can learn), so I'm a bit uncomfortable talking about myself... but here it is. Topics include why I started the blog, what I've learned along the way, how I got started with Lean, and how I transitioned into healthcare. You won't learn as much in this as a typical podcast with Jamie, Jeff Liker, or Norm Bodek. But, if you're interested... here you go! We get to the meat of the healthcare discussion and about the book about 20 minutes in.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#49 Gwen Galsworth - Lean Blog Podcast

Episode #49 is another conversation with Dr. Gwendolyn Galsworth, who you might remember from Episode #26 last year and Episode #45, which was the first part of this conversation. In this episode, we talk about "Visual Displays," a topic from her Shingo Prize-winning book Visual Workplace, Visual Thinking: Creating Enterprise Excellence Through the Technologies of the Visual Workplace. Gwendolyn established Quality Methods International (QMI) in 1991 as a consulting, training and research firm, specializing in the Visual Workplace.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#48 Bob Emiliani, "Real Lean," LeanBlog Podcast

A returning guest, Bob Emiliani is featured in episode #48 of the LeanBlog Podcast. Bob is the President of The Center for Lean Business Management, LLC. He is a leading authority on Lean management, who since 1995 has focused his efforts on de-mystifying the "black art" of Lean leadership. In this episode, we talk about his "Real Lean" series of books.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#47 Norman Bodek - Trip to Japan

Norman Bodek is once again back for episode #47 of the LeanBlog Podcast, talking about his most recent trip to Japan (his 68th trip!). He poses the question, "What can we do to leapfrog Toyota?" Norman asks important questions about how we can help people, in any role, enjoy their work, rather than dreading Mondays. Why does Norman think the Canon photocopier plant he just toured is the best he's ever seen? Why does Norman disagree with the phrase, "Work smarter, not harder"??

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#46 Dean Bliss, LeanBlog Podcast

Episode #46 is a chat with a good friend of the Lean Blog, Dean Bliss, a Lean Improvement Specialist with the Iowa Health System. Like myself, Dean made a transition in from manufacturing into health care a few years back, he'll share some of his experiences and recommendations for how to use Lean in a hospital and how to make that transition. He will also share some stories about how his hospital prioritized what problems to solve with the Lean methodology.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#45 - Gwendolyn Galsworth, "Visual Displays"

Episode #45 is another conversation with Dr. Gwendolyn Galsworth, who you might remember from Episode #26 last year. In this episode, we talk about "Visual Displays," a topic from her Shingo Prize-winning book Visual Workplace, Visual Thinking: Creating Enterprise Excellence Through the Technologies of the Visual Workplace. Gwendolyn established Quality Methods International (QMI) in 1991 as a consulting, training and research firm, specializing in the Visual Workplace.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#44 Ralph Keller - AME, LeanBlog Podcast

Episode #44 of the LeanBlog Podcast is a conversation with Ralph Keller, the President of AME, the Association for Manufacturing Excellence. Today, we're discussing AME and their upcoming regional conference in San Diego, to be held June 9 to 11, 2008.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#43 - Mike Micklewright, "What Would Deming Say?" - LeanBlog

Episode #43 of LeanBlog Podcast is a very special one. My guest is Mike Mickleright, writer, consultant, and performer -- most interesting to me is his impersonation of Dr. W. Edwards Deming. As I wrote about before, I've seen his DVD and Mike agreed to create this podcast with me. We start off talking with Mike about his background with Dr. Deming and how he created the impersonation. Then, we shift into me interviewing Mike as Dr. Deming, asking him some questions on modern quality approaches including Lean and Six Sigma. His website is www.mikemick.com.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#42 Martin Hinckley - LeanBlog Podcast, Mistake Proofing

This is LeanBlog Podcast episode #42 with Dr. C. Martin Hinckley, of the firm Assured Quality. He is the author of the book "Make No Mistake!: An Outcome-Based Approach to Mistake-Proofing," available through Productivity Press. We'll talk about his book and approaches for teaching people how to develop mistake proofing in processes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#41 Jeff Liker, Toyota Culture - LeanBlog Podcast

Here is LeanBlog Podcast #41 with Dr. Jeffrey Liker, Professor of Industrial and Operations Engineering at the University of Michigan. Dr. Liker is most recently the co-author (with Michael Hoseus) of Toyota Culture: The Heart and Soul of the Toyota Way and many other books. This is part 3 of our recent series. Today, we talk about the development of managers within a Lean organization.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#40 UAW and Lean - LeanBlog Podcast

Here is LeanBlog Podcast #40, an interview with a retired UAW/GM employee who wishes to remain anonymous, at this point. We have traded many emails over the past year, about Lean, and I'm impressed with this individual's true passion for Lean and Toyota Production System concepts. We both agree that the "root cause" of many Lean struggles comes back to management's inability to create trust and to give up some control to the employees who actually do the work. The intent here, from my perspective, is not "management bashing," but rather to illustrate that there are some on the UAW side who "get it" and success is going to require true cooperation and sacrifices on both sides.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

LeanBlog Podcast #39 - Jeff Liker, Toyota Culture, Part 2

Here is LeanBlog Podcast #39, once again featuring Dr. Jeffrey Liker, Professor of Industrial and Operations Engineering at the University of Michigan. Dr. Liker is most recently the co-author (with Michael Hoseus) of Toyota Culture: The Heart and Soul of the Toyota Way. This is part 2 of what will be a 3-part podcast series, so be sure to check back. Today, we talk about some of the challenges that organizations face in trying to adopt a Lean Culture.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#38 Bob Emiliani - LeanBlog Podcast

Here is LeanBlog Podcast #38, our guest today is Bob Emiliani of the Center for Lean Business Management and, most recently, the author of Practical Lean Leadership: A Strategic Leadership Guide For Executives. It's a workbook-style guide that forces you to think through your own leadership approach and your own situation, a book I enjoyed very much. In this podcast, we talk about "lean leadership," "value added behaviors," and some pitfalls to avoid in lean implementations.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#37 - Jeff Liker (Toyota Culture Pt 1) - LeanBlog Podcast

Here is LeanBlog Podcast #37, once again featuring Dr. Jeffrey Liker, Professor of Industrial and Operations Engineering at the University of Michigan. Dr. Liker is most recently the co-author (with Michael Hoseus) of Toyota Culture: The Heart and Soul of the Toyota Way and many other books.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#36 Norm Bodek -- LeanBlog Podcast

LeanBlog Podcast #36 once again features our friend and frequent guest, Norman Bodek, noted lean author, consultant, and President of PCS Press. In this episode, Norman talks about his most recent publication, a text by the legendary Shigeo Shingo, called Kaizen and the Art of Creative Thinking - The Scientific Thinking Mechanism, as well as future publications he is working on. This was recorded back in 2007, before the book was published (it has now been out in publication for a few months, I apologize for the delay in getting this podcast released).

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Call about batch processes

Call from the "Lean Line"

#35 David Meier - LeanBlog Podcast

LeanBlog Podcast #35 is another discussion with David Meier, co-author of the book Toyota Talent, written with Dr. Jeffrey Liker. In this podcast, we follow up our previous discussion (Podcast #31) to talk about the upcoming Toyota books, as well as some of the leadership challenges that companies face with working with Lean.

If you enjoy this podcast, I hope you'll check out the rest of the series by visiting the LeanBlog podcast main page at http://www.leanpodcast.org/.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#34 Chris Harris - LeanBlog Podcast

Finally, another episode of the LeanBlog Podcast. Sorry for the delay in getting new episodes out. Our guest today is Chris Harris, a former Toyota employee and author of the book "Developing a Lean Workforce." For more information, visit www.leanpodcast.org.

#33 Jim Huntzinger - LeanBlog Podcast

Episode #33 of the LeanBlog Podcast is the return of Jim Huntzinger, talking about the most recent Lean Accounting Summit. For more episodes or to give your feedback, please visit www.leanpodcast.org or www.leanblog.org. You can email me at leanpodcast@gmail.com. Thanks for listening!

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN
(817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

#32 Norm Bodek- LeanBlog Podcast

LeanBlog Podcast #32 once again features our friend and frequent guest, Norman Bodek, noted lean author, consultant, and President of PCS Press. In this episode, Norman talks about his recent study trip to Japan and what he saw there. If you enjoy this podcast, I hope you'll check out the rest of the series by visiting the LeanBlog podcast main page at www.leanpodcast.org.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Metrics Question Response

Question-on-metrics

A Lean Blog reader calls with a question about how a support organization can measure their contribution to the organization beyond typical cost or quality metrics.

Question-on-cost-planning

Lean Blog reader Bryan calls with a question about how Toyota handles cost planning and those annual cycles.

LeanBlog Podcast #31, David Meier - Toyota Talent

LeanBlog Podcast #31 is a discussion with David Meier, most recently the co-author of the book Toyota Talent, co-authored with Dr. Jeffrey Liker. In this podcast, we discuss the topics from Toyota Talent, including standardized work and how to use the methodology in the right way. We also talk briefly about Toyota's new San Antonio plant. I love David's quote, ""Standardization of work doesn't mean that everybody does it exactly the same way." There will be an upcoming Part 2 of this discussion with David where we talk about upcoming books in the Toyota series, so stay tuned.

If you enjoy this podcast, I hope you'll check out the rest of the series by visiting the LeanBlog podcast main page at http://www.leanpodcast.org/.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.